By admin 
DURHAM, N.C. (WNCN) — Scott Michaels lives in the Hope Valley Green area of Durham. He’s frustrated — to say the least — about an unresolved cable problem.
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“This cable has been annoying. It’s like that fly that keeps pestering around you. It’s not causing you any harm, but it annoys you,” Michaels said.
He’s been staring at an unburied spectrum line in his neighborhood for nearly a year. The line snakes from his property, across the sidewalk, into the street, rounds a corner, before eventually winding up inside a utility box.
“I’ve lost track of how many times I’ve called and talked to different people, and they all promise, ‘oh yeah, we’re going to come out and do it’,” Michaels said.
He says crews have been out to examine the line and mark the area, but nothing ever gets done. It’s an issue CBS 17’s Judith Retana has solved for people across the Triangle, and why Michaels turned to her for help in Durham.
“Obviously, me calling Spectrum wasn’t getting anything done. So I thought, I’ll give you guys a try,” he said.
CBS 17 reached out to Spectrum, and by the time our TV crew got to Michaels’ neighborhood the next morning, Spectrum was there. Those crews, however, were just there to examine the line again and not bury it. Those crews told neighbors the line, which has been lying in the road for months, is temporary.
The last time CBS 17 connected with Spectrum, they said they would work on getting to the bottom of the miscommunication that is keeping the reported issues unaddressed.
CBS 17 reached back out about this issue in Durham and we’re still waiting for a response answering why cables continue to remain unburied for months.
“Sometimes I’ll call and they’ll ask me like, ‘Oh, would you like to sign up for our service?’ I’m like, ‘Let me think about that. No, are you kidding me? Like the vibe you’re giving off is I don’t care about you’,” Michaels said.
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With Spectrum workers making another visit after CBS 17’s inquiry, Michaels is hopeful for a solution in the near future.
“We’ll see if it actually does get done. I feel like with you on our side now, it’s going to happen,” Michaels told CBS 17.
If you’re looking for a solution to an issue in your neighborhood or if there’s something driving you plain crazy, email Judith Retana at crazy@cbs17 com.
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